The statistics do reveal some inconsistencies – the vast majority of respondents thought that service levels had either stayed the same or improved, only 6% thought they had declined, but most gave lower scores than last year.
“Overall a significant improvement over the last 12 months compared with the first year of the relationship.” BNP Paribas client.
“After a difficult period HSBC's core accounting and valuation service is back to delivering the service we expect.” HSBC client
“We have had another excellent year with State Street. Notwithstanding the extremely tough market environment, they have maintained their high standard of service and we are extremely happy with the service that we have received.” State Street client
“In general, BNYM service levels in the core areas of NAV production, reconciliations, reporting and relationship management fully meet and sometimes exceed the standards. Further development required to the Management Accounting function and Fund of Fund administration.” BNY Mellon client
“NT are flexible in their approach and accommodating in servicing our needs.” Northern Trust Client