League table turned upside down on worries about derivatives
This year’s results see a remarkable turnaround for BNP Paribas who have shot from last to first place recording a very large increase in score followed closely by JP Morgan who also saw their score increase dramatically and their position rise from second to last to second place, All the other participants saw their scores decline despite few respondents indicating, when asked, that they felt service levels had actually gone down. It possibly reflects the growing concern amongst managers as to how derivatives are being handled by their providers – e.g. are they priced correctly – along with the usual worries over the quality and consistency of support staff.
Minimum number of responses to qualify was 6.
Scoring was out of a maximum of 7